e-Governance – It’s All About Leadership
What does e-Governance look like in the simplest way, without diving into theory or definitions? It’s straightforward: citizens receive the services they need quickly, at less cost, in less time, and with lessr visits. This concept is popularly known as TCV reduction (Time, Cost, and Visit reduction) in Bangladesh, defining public service innovation. It has now been fully institutionalized by the Cabinet Division as a key measure of innovation. However, if there’s a massive, automated system with various digital tools in place but no citizens using it, there’s no e-Governance. Likewise, if citizens are present but the system and tools are unresponsive, then e-Governance isn’t happening. You might have digital interventions, but if they don’t truly benefit the citizens, they don’t contribute to e-Governance. Four Key Steps in Public Sector e-Governance e-Administration – This is about service providers, meaning government officials, adopting a digital mindset. They don’t ne...